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EasyAI “customer satisfaction” 관련 자료

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Managing quality attributes using customer satisfaction coefficient

대한안전경영과학회 송해근, 김광필

논문 | 11페이지 | 4,200원 | 등록일 2023.04.05 | 수정일 2023.04.06

다운로드 장바구니
Does hotel attributes impact customer satisfaction: A sentiment analysis of online reviews (Does hotel attributes impact customer satisfaction: A sentiment analysis of online reviews)

tudy tries to understand the hotel attributes that contribute towards customer satisfaction or ... understand the hotel attributes that contribute towards customer satisfaction or dissatisfaction using ... . Studies in the literature have focused on enhancing the understanding of what makes customers satisfied

논문 | 16페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

다운로드 장바구니
의료 서비스품질과 고객만족, 충성도 간의 관계 (The relationship between medical service quality, customer satisfaction and customer loyalty)

ervice quality and in antecedent and outcome variables of customer satisfaction. The aim of this s ... tudy is to analyze the influence of service quality on customer satisfaction in medical service. The ... of SERVQUAL. This study also tests the factors of service quality affecting the customer satisfaction

논문 | 23페이지 | 무료 | 등록일 2025.03.11 | 수정일 2025.03.28

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Reflections on “assessing tourist behavioral intentions through perceived service quality and customer satisfaction” (Reflections on “assessing tourist behavioral intentions through perceived service quality and customer satisfaction”)

between service quality and customer satisfaction and treats behavioral intentions as an outcome of both ... between service quality and customer satisfaction and treats behavioral intentions as an outcome of ... constructs. The proposed model identifies some appropriate measures for these constructs using a

논문 | 5페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

다운로드 장바구니
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers’ customers (The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers’ customers)

affective (i.e. customer satisfaction, value, trust and commitment) evaluation of Internet service ... quality positively influenced customers’ affective and cognitive evaluations, including satisfaction ... ustomer satisfaction, value, trust and commitment) evaluation of Internet service providers’ (ISPs) c

논문 | 19페이지 | 무료 | 등록일 2025.03.18 | 수정일 2025.03.28

다운로드 장바구니
Customer brand identifi cation, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector (Customer brand identifi cation, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector)

), affective commitment, customer satisfaction, and brand trust influence the development of c ... ommitment, customer satisfaction, and brand trust. The latter three constructs were also direct ... predictors of CBIL while the influence of customer satisfaction and brand trust on CBIL was found to be

논문 | 22페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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The effect of customer participation in service industry on encounter satisfaction by the development of relationship (The effect of customer participation in service industry on encounter satisfaction by the development of relationship)

This study empirically identifies the varying effects of customer participation (CP) in service ... the developmental stage of a relationship between customer and service provider. Additionally, this s ... marketing managers to understand CP during the developmental stage of a customer relationship and establish

논문 | 27페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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자전거이벤트 서비스 품질과 고객만족, 고객행동 의도 간의 관계 (Relationship between service quality and customer satisfaction of bicycle event and customer behavioral intentions)

This study aims to examine the relationship between service quality and customer satisfaction of ... .First, service quality of the bicycle event a ffects customer satisfaction. That is, sub-factors of ... service quality as racing, result and program level affects customer satisfaction.Second, service

논문 | 13페이지 | 무료 | 등록일 2025.03.11 | 수정일 2025.03.28

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The influence of a leader’s servant leadership on employees’ perception of customers’ satisfaction with the service and employees’ perception of customers’ trust in the service firm: the moderating ro (The influence of a leader’s servant leadership on employees’ perception of customers’ satisfaction with the service and employees’ perception of customers’ trust in the service firm: the moderating ro)

study has directly examinedthe effect of servant leadership on customers’ satisfaction. Thus, this ... ervant leadership on customers’ satisfaction. Thus, this paper aims toanalyze the impact of servant ... leadership on employees’ perceptions of customers’satisfaction with a service and their trust in the s

논문 | 12페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

다운로드 장바구니
호텔 이용객의 다른 고객 인식이 고객 만족도와 브랜드 이미지에 미치는 영향 (The effects of hotel users' other customer perception on customer satisfaction and brand image)

perception factors had a significantly positive effect on customer satisfaction. Second, it was confirmed ... that customer satisfaction had a significantly positive effect on the hotel brand image. Based on ... investigate the relationships among other customer perception, customer satisfaction, and brand image. In

논문 | 17페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

다운로드 장바구니
항공사 이용객의 체면민감성과 항공사선택속성, 고객만족 및 재 구매의도 간의 관계: FSC 항공사를 중심으로 (The relationship of customers social-face sensitivity with customers choice of airline, customer satisfaction, and Repurchase Intention: Focusing on Major Airlines)

atisfaction and their purchase intentions.This research was based on a questionnaire survey conducted ... notable influence on consumer satisfaction. Fifth, consumer satisfaction was identified as the factor ... airline choice, and empirically analyzed the impact of those factors on consumer satisfaction and their

논문 | 21페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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학부모가 지각한 태권도장의 브랜드증거가 고객만족 그리고 고객충성도에 미치는 영향 (Structural relationship among parents' perception of brand evidence on customer satisfaction and customer loyalty of Taekwondo Gym)

atisfaction and customer loyalty of taekwondo gym. The subjects were customers from 15 Taekwondo gym and 300 ... influence on and customer satisfaction. Second, customer satisfaction had significant influence on c ... ustomer satisfaction and customer loyalty of taekwondo gym. The subjects were customers from 15 Taekwondo

논문 | 12페이지 | 무료 | 등록일 2025.03.20 | 수정일 2025.03.28

다운로드 장바구니
경마공원 이용객 세분화 및 서비스품질이 고객신뢰와 고객만족에 미치는 영향 연구 (Cluster analysis for horse racing park customer segmentation and the effect of service quality on customer trust and satisfaction)

to define relationships between service quality, customer trust, and customer satisfaction in the ... trust nor customer satisfaction. However, customer trust did impact on customer satisfaction in a ... race customer groups. Total 251 samples were collected from Busan-kyungnam horse race park. As

논문 | 15페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

다운로드 장바구니
해외의류산업의 유통경로에 따른 소비자 만족도 차이 분석 (Difference analysis of customer satisfaction according to distribution channels of imported apparel brand)

analyze satisfaction difference. As a result, in customer satisfaction about quality of product ... , internet, and outlet. In customer satisfaction about price of product, distribution channels such ... uch as internet and outlet. In customer satisfaction about product brand image, distribution channels

논문 | 12페이지 | 무료 | 등록일 2025.03.17 | 수정일 2025.03.28

다운로드 장바구니
호텔 이용객의 지각된 고객지향성이 고객만족과 행동의도에 미치는 영향 연구 : 밀레니얼 세대를 중심으로 (A study on the influence of hotel user's perceived customer orientation on customer satisfaction and behavior intention: Focused on the millennial generation)

ustomer satisfaction. Second, the perceived customer orientation of the millennial generation had a ... positive effect on behavior intention. Finally, customer satisfaction had a positive effect on behavior ... providing” among customer orientation has a greater impact on customer satisfaction and behavior

논문 | 20페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

다운로드 장바구니
커피전문점의 서비스품질, 지각된 가치, 그리고 고객만족 간의 영향 관계 연구 (A study on the correlation among service quality, perceived value, and customer satisfaction of specialty coffee shops)

, and customer satisfaction. In order to achieve the purpose of the study, we surveyed the visitors of ... perceived value does on customer satisfaction. Since service quality positively influences customer s ... functional value, economic value, aesthetic value, and social value. And customer satisfaction is

논문 | 28페이지 | 무료 | 등록일 2025.03.20 | 수정일 2025.03.28

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국내 테마파크의 서비스품질이 이용객의 만족과 충성도에 미치는 영향 (A study on the Factors affecting customer satisfaction and loyalty in the domestic theme park's service quality)

ervice quality can affect customer satisfaction and loyalty for the purpose of more competitive leisure ... have a purposeful effect on customer satisfaction in the materiality, reliability, assurance. Second ... , assurance, reactivity. Third, customer satisfaction was analyzed to have purposeful effect on loyalty. 한국여가레크리에이션학회 한국여가레크리에이션학회지 조방현, 전형상, 김준희

논문 | 11페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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관광지 유명 레스토랑의 혼잡도에 따른 고객의 감정과 고객만족도에 관한 연구 : 중국인 관광객을 대상으로 (How crowdedness affects Chinese customer satisfaction at Korean restaurants?)

, positive moods, negative moods and customer satisfaction by employing a quantitative approach. An ... perceived crowdedness among Chinese tourists had a significant effect on customer satisfaction. In ... advance, and a method for enhancing customer satisfaction should be implemented accordingly in order to

논문 | 17페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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퍼스널트레이너의 기대도가 고객만족 및 재구매의도에 미치는 영향 (The effect of expectation for Personal Trainer on customer satisfaction and re-purchasing)

expectation for personal trainer, customer satisfaction and re-purchasing in survey. People, who are ... from their expectation, customer satisfaction and re-purchasing.Secondly, an expectation of ... personal trainer has effect on customer satisfaction and re-purchasing.Thirdly, a customer satisfaction of

논문 | 13페이지 | 무료 | 등록일 2025.03.27

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골프장 이용객의 몰입경험과 행동유형이 여가만족도에 미치는 영향 (The influence of golf club users' flow experience and customer behaviors affect leisure satisfaction)

flow experience and customer behaviors affect leisure satisfaction and are provided as the basic data ... 's leisure satisfaction is correlated with flow experience about golf club behavior pattern in a golf ... behaviors are positively correlated with leisure satisfaction. Consequently, in order for golf club

논문 | 12페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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