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자전거이벤트 서비스 품질과 고객만족, 고객행동 의도 간의 관계 (Relationship between service quality and customer satisfaction of bicycle event and customer behavioral intentions)

This study aims to examine the relationship between service quality and customer satisfaction of ... .First, service quality of the bicycle event a ffects customer satisfaction. That is, sub-factors of ... service quality as racing, result and program level affects customer satisfaction.Second, service

논문 | 13페이지 | 무료 | 등록일 2025.03.11 | 수정일 2025.03.28

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학부모가 지각한 태권도장의 브랜드증거가 고객만족 그리고 고객충성도에 미치는 영향 (Structural relationship among parents' perception of brand evidence on customer satisfaction and customer loyalty of Taekwondo Gym)

atisfaction and customer loyalty of taekwondo gym. The subjects were customers from 15 Taekwondo gym and 300 ... influence on and customer satisfaction. Second, customer satisfaction had significant influence on c ... ustomer satisfaction and customer loyalty of taekwondo gym. The subjects were customers from 15 Taekwondo

논문 | 12페이지 | 무료 | 등록일 2025.03.20 | 수정일 2025.03.28

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호텔 이용객의 다른 고객 인식이 고객 만족도와 브랜드 이미지에 미치는 영향 (The effects of hotel users' other customer perception on customer satisfaction and brand image)

perception factors had a significantly positive effect on customer satisfaction. Second, it was confirmed ... that customer satisfaction had a significantly positive effect on the hotel brand image. Based on ... investigate the relationships among other customer perception, customer satisfaction, and brand image. In

논문 | 17페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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퍼스널트레이너의 기대도가 고객만족 및 재구매의도에 미치는 영향 (The effect of expectation for Personal Trainer on customer satisfaction and re-purchasing)

expectation for personal trainer, customer satisfaction and re-purchasing in survey. People, who are ... from their expectation, customer satisfaction and re-purchasing.Secondly, an expectation of ... personal trainer has effect on customer satisfaction and re-purchasing.Thirdly, a customer satisfaction of

논문 | 13페이지 | 무료 | 등록일 2025.03.27

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Does hotel attributes impact customer satisfaction: A sentiment analysis of online reviews (Does hotel attributes impact customer satisfaction: A sentiment analysis of online reviews)

tudy tries to understand the hotel attributes that contribute towards customer satisfaction or ... understand the hotel attributes that contribute towards customer satisfaction or dissatisfaction using ... . Studies in the literature have focused on enhancing the understanding of what makes customers satisfied

논문 | 16페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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경마공원 이용객 세분화 및 서비스품질이 고객신뢰와 고객만족에 미치는 영향 연구 (Cluster analysis for horse racing park customer segmentation and the effect of service quality on customer trust and satisfaction)

to define relationships between service quality, customer trust, and customer satisfaction in the ... trust nor customer satisfaction. However, customer trust did impact on customer satisfaction in a ... race customer groups. Total 251 samples were collected from Busan-kyungnam horse race park. As

논문 | 15페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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The influence of a leader’s servant leadership on employees’ perception of customers’ satisfaction with the service and employees’ perception of customers’ trust in the service firm: the moderating ro (The influence of a leader’s servant leadership on employees’ perception of customers’ satisfaction with the service and employees’ perception of customers’ trust in the service firm: the moderating ro)

study has directly examinedthe effect of servant leadership on customers’ satisfaction. Thus, this ... ervant leadership on customers’ satisfaction. Thus, this paper aims toanalyze the impact of servant ... leadership on employees’ perceptions of customers’satisfaction with a service and their trust in the s

논문 | 12페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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국내 테마파크의 서비스품질이 이용객의 만족과 충성도에 미치는 영향 (A study on the Factors affecting customer satisfaction and loyalty in the domestic theme park's service quality)

ervice quality can affect customer satisfaction and loyalty for the purpose of more competitive leisure ... have a purposeful effect on customer satisfaction in the materiality, reliability, assurance. Second ... , assurance, reactivity. Third, customer satisfaction was analyzed to have purposeful effect on loyalty. 한국여가레크리에이션학회 한국여가레크리에이션학회지 조방현, 전형상, 김준희

논문 | 11페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers’ customers (The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers’ customers)

affective (i.e. customer satisfaction, value, trust and commitment) evaluation of Internet service ... quality positively influenced customers’ affective and cognitive evaluations, including satisfaction ... ustomer satisfaction, value, trust and commitment) evaluation of Internet service providers’ (ISPs) c

논문 | 19페이지 | 무료 | 등록일 2025.03.18 | 수정일 2025.03.28

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호텔 이용객의 지각된 고객지향성이 고객만족과 행동의도에 미치는 영향 연구 : 밀레니얼 세대를 중심으로 (A study on the influence of hotel user's perceived customer orientation on customer satisfaction and behavior intention: Focused on the millennial generation)

ustomer satisfaction. Second, the perceived customer orientation of the millennial generation had a ... positive effect on behavior intention. Finally, customer satisfaction had a positive effect on behavior ... providing” among customer orientation has a greater impact on customer satisfaction and behavior

논문 | 20페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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Customer brand identifi cation, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector (Customer brand identifi cation, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector)

), affective commitment, customer satisfaction, and brand trust influence the development of c ... ommitment, customer satisfaction, and brand trust. The latter three constructs were also direct ... predictors of CBIL while the influence of customer satisfaction and brand trust on CBIL was found to be

논문 | 22페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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Reflections on “assessing tourist behavioral intentions through perceived service quality and customer satisfaction” (Reflections on “assessing tourist behavioral intentions through perceived service quality and customer satisfaction”)

between service quality and customer satisfaction and treats behavioral intentions as an outcome of both ... between service quality and customer satisfaction and treats behavioral intentions as an outcome of ... constructs. The proposed model identifies some appropriate measures for these constructs using a

논문 | 5페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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의료 서비스품질과 고객만족, 충성도 간의 관계 (The relationship between medical service quality, customer satisfaction and customer loyalty)

ervice quality and in antecedent and outcome variables of customer satisfaction. The aim of this s ... tudy is to analyze the influence of service quality on customer satisfaction in medical service. The ... of SERVQUAL. This study also tests the factors of service quality affecting the customer satisfaction

논문 | 23페이지 | 무료 | 등록일 2025.03.11 | 수정일 2025.03.28

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항공사 이용객이 지각한 CEO 이미지가 고객만족과 행동의도에 미치는 영향 (The effect of CEO image on customer satisfaction and behavioral intention in the airline industry)

Executive Officer)’s image plays a significant role in increasing customer satisfaction. According to ... past research, CEO image has been assessed as an important antecedent of customer satisfaction and ... loyalty. Thus, this study examined the effect of CEO image on customer satisfaction and behavioral

논문 | 14페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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스포츠센터 퍼스널트레이너 레슨 참여자들의서비스품질지각이 고객만족 및 재구매의도에 미치는 영향 (The Influence of Service quality perception for Personal Trainer class members on customer satisfaction and an intention to revisit)

members had an effect on customer satisfaction, especially reliability, intimacy, speed ... , eligibilitywere confirmed as sub-factors consisting of customer satisfaction. Second, service quality ... . Third customer satisfaction of sport center personal trainer class member affect intention torevisit

논문 | 11페이지 | 무료 | 등록일 2025.03.27

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기내서비스품질과 고객만족 및 항공사이미지 간의 구조적 관계 : LCC와 FSC간의 영향 차이분석 (Structural relationships among Inflight Service Quality, customer satisfaction and airline image : Analysis of Impact Differences between LCC and FSC)

-flight services, airline image and customer satisfaction. For the empirical analysis of this study, a ... , flight safety has an impact on LCC and FSC. Third, customer satisfaction is higher when LCC and FSC ... ificant impact on customer satisfaction at LCC. Finally, based on the findings, we present c

논문 | 24페이지 | 무료 | 등록일 2025.03.10 | 수정일 2025.03.28

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KTX와 SRT 이용객들의 서비스 품질지각, 고객만족, 충성도, 재이용의도 간 관계 비교연구 (A comparative study of service quality perception, customer satisfaction, loyalty, and re-use intention of KTX and SRT users)

) and the Korea Train express (KTX) on the re-use intention based on customer satisfaction and customer ... quality factors have positive (+) effects on customer satisfaction, and affirmative, empathy, and ... reliability have a positive (+) influence on customer satisfaction respectively. In the customer group using

논문 | 18페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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베이커리카페 이용객 고객가치가 고객만족, 고객감정반 응 및 행동의도와의 구조적 관계연구 (A Study on the Structural Relationship between Customer Value, Customer Satisfaction, Customer Emotion Response, and Behavioral Intention of Bakery Cafe)

The purpose of this study is to analyze the effect of customer value on customer satisfaction, c ... value, and social value of customer value of bakery cafe positively influenced customer satisfaction ... and functional value did not affect customer satisfaction. Second, the economic value of customer

논문 | 19페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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The effect of customer participation in service industry on encounter satisfaction by the development of relationship (The effect of customer participation in service industry on encounter satisfaction by the development of relationship)

This study empirically identifies the varying effects of customer participation (CP) in service ... the developmental stage of a relationship between customer and service provider. Additionally, this s ... marketing managers to understand CP during the developmental stage of a customer relationship and establish

논문 | 27페이지 | 무료 | 등록일 2025.03.15 | 수정일 2025.03.28

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공공스포츠센터 서비스품질과 고객만족, 고객신뢰, 충성도 그리고 구매의도의 관계 (The Relationship among Services Qualities, Customer Satisfaction, Customer Trust,Customer Loyalty, and Repurchase Intention of a Sport Center)

public sport center on purchasing, customer satisfaction, and trust. The respondents for this study were ... questionnaire was consisted of service quality, satisfaction, trust, loyalty, customer’s repurchasing ... atisfaction, trust, customer’s repurchasing intention, and loyalty, Second, it was found that personnel factor

논문 | 13페이지 | 무료 | 등록일 2025.03.20 | 수정일 2025.03.28

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