해외 석사 MBA 논문 (영어)

소개글

"해외 석사 MBA 논문 (영어)"에 대한 내용입니다.

목차

Chapter1. Introduction
1.1. Background
1.2. Aim, objectives and research rationale
1.3. Research structure

Chapter2. Literature review
2.1. Total Quality Management
2.1.1. Historical evolution and definition
2.1.2. Quality awards and quality standards
2.1.3. Comparison of quality awards with quality standards
2.2. Advent of Six Sigma
2.3. Six Sigma evolution and definition
2.4. Six Sigma characteristics
2.4.1. Belt system
2.4.2. Top-down approach
2.5. Six Sigma methodology
2.5.1. DMAIC approach
2.5.2. DFSS approach
2.5.3. Lean Six Sigma
2.6. Comparison between TQM and Six Sigma
2.6.1. Similarities and differences
2.6.2. An increase in the adoption of TQM and a decrease in the use of Six Sigma
2.7. Critical success factors of Six Sigma
2.8. Benefits and limitations of Six Sigma

Chapter3. Methodology
3.1. Research strategy
3.2. Qualitative and quantitative methods
3.3. Inductive and deductive approaches
3.4. Data collection
3.4.1. Primary and secondary data
3.4.2. Interviews and surveys
3.4.3. Observation
3.5. Data analysis
3.5.1. Hypothesis testing
3.5.2. Statistic analysis
3.6. Validity and reliability
3.6.1. Validity
3.6.2. Reliability

Chapter4. Case study based on YURA enterprise
4.1. Define phase: the scope of the process
4.1.1. Business problems and goals
4.1.2. SIPOC diagram
4.2. Measure phase: the current baseline as the basis for improvement
4.2.1. CTQ selection
4.2.2. Current performance
4.2.3. Goal establishment
4.3. Analyse phase: the root cause for elimination
4.3.1. Cause and effect
4.3.2. Vital few variables
4.3.3. Hypothesis testing
4.4. Improve phase: the creative solution to eliminate the root cause
4.4.1. Improvement plan
4.4.2. Improvement implementation
4.5. Control phase: the control plan to ensure continued and sustainable success
4.5.1. Standardisation

Chapter5. Analysis and result
5.1. Evaluation of the Six Sigma project
5.2. Time
5.3. Cost
5.4. Quality
5.5. Target achievement

Chapter6. Conclusion and recommendation
6.1. Conclusion

본문내용

Chapter1 Introduction
This chapter begins with the background of the thesis, involving information of aim, objectives and research rationale. The outline of the thesis is specified at the end of this chapter.

1.1. Background
Globalisation and unpredictable market dynamics intensify the competition among businesses. It is due to an increase in the customers’ demands and expectations within limited resources (Antony and Desai, 2009; Evans and Lindsay, 2005). As a result, many organisations consider competition as a necessary and unavoidable part of their businesses and strive to strategically enhance their operational excellence based on the management philosophy of customer satisfaction (Islam and Karim, 2011).
The quality management is an integral part of products and services of many organisations related to manufacturing, distribution, health care and government, although traditional business paradigms have changed over the years (Amaska, 2000; Montgomery, 2010).

참고 자료

ABHISHEK, S. (2006) DMARC: A FRAMEWORK FOR THE INTEGRATION OF DAMIC AND DMADV. Thesis(MA). University of Central Florida.
Abou Kamar, M. (2014) ‘Six-Sigma Application in the Hotel Industry: Is It Effective for Performance Improvement?’. Research Journal of Management Sciences. 3(13) pp.1-14
Ahire, S.L. & Dreyfus, P. (2000) ‘The impact of design management and process management on quality: an empirical examination’. Journal of Operations Management. 18 pp.549-575.
Ahire, S.L. & O’Shaughnessy, K.C. (1998) ‘The role of top management commitment in quality management: an empirical analysis of the auto parts industry’. International Journal of Quality Science. 31 pp.5-37.
Ahn, YJ. (2004) Service Six Sigma. Seoul: PARKYONGSA.
Amasaka, K. (2000) ‘A demonstrative study of a new SQC concept and procedure in the manufacturing industry’. Mathematical and Computer Modelling. 31(10-12) pp.1-10.
Anand, B., Shukla, K., Ghorpade, A., Tiwari, K. & Shankar, R. (2007) ‘Six Sigma–based approach to optimize deep drawing operations variables’. International Journal of Production Research. 45(10) pp.2365–2385.
Andersson, R., Erikson, H. & Torstensson, H. (2006) ‘Similarities and differences between TQM, six sigma and lean’. TQM Magazine. 18(3) pp. 282-296.
Anis, M. Z. (2008) ‘Basic Process Capability Indices: An Expository Review’. International Statistical Review. 76(3) pp.347 - 367.
Antony, J. & Banuelas Coronado, R. (2002) ‘Design for Six Sigma’. Manufacturing Engineer. 81(1) pp.24-26.
Antony, J. & Banuelas, R. (2002) ‘Key Ingredients for the Effective Implementation of Six Sigma Program’. Measuring Business Excellence. 6(4), pp.20-27.
Antony, J. & Desai, D.A. (2009) ‘Assessing the status of six sigma implementation in the Indian industry – Results from an exploratory empirical study’. Management Research News. 32(5) pp.413-423.
Arvinder, P.S. Loomba, Thomas, P. & Johnson (1997) ‘Malcolm Baldrige National Quality Award’. Benchmarking for Quality Management and Technology. 4(1) pp.59-77.
Azis, Y. & Osada, H. (2010) ‘Innovation in management system by Six Sigma: an empirical study of world-class companies’. International Journal of Lean Six Sigma. 1(3) pp.172-190.
Banuelas, R. & Antony, J. (2003) ‘Going from Six sigma to design for six sigma: An exploratory study using analytic hierarchy process’. TQM Magazine. 15(5) pp. 334-344.
Banuelas, R., Tennant, C., Tuersley, I. & Tang, S. (2006) ‘Selection of six sigma projects in the UK’. TQM Magazine. 18(5) pp.514-527.
Barney, M. & McCarty, T. (2002) The New Six Sigma: A Leader’s Guide to Achieving Rapid Business Improvement and Sustainable Results. New Jersey, USA: Prentice Hall PTR Upper Saddle River.